Refund policyIf you would like to amend your order, you must notify us within an hour of placing the order. If you let us know after this window, your order will be dispatched as per original/untouched confirmation/invoice details we receive. We do not accept any coffee to be returned unless requested by us whilst being returned in original and untouched packaging; this is for health, safety and hygiene reasons. We would not be able to "reuse" the coffee returned, it is only for investigations only.
It is also up to the customer to make sure they read the confirmation details and make sure everything is correct and what they require is correct. If you have ordered the wrong thing e.g. type of grind, you have one hour from the order placed time, to inform us. Otherwise, it is up to the customer to place another order for the correct order/grind. We are not held responsible for this.
Returns can only be accepted by prior arrangement and will be subject to a handling and restocking charge of 25% We must be notified as soon as possible of any damaged/faulty goods to be returned to us. Once goods are approved for return, a returns number will be issued. This RMA number must be affixed to the outside of all packages being returned. Goods must be returned carriage paid to the Company by secure method where a signature upon arrival is required. Returns for non-faulty goods which are subject to the re-stocking charge must be made within 28 days of purchase.